Supplier Corrective Action Requests (SCARs)

A Supplier Corrective Action Request (SCAR) is a formal mechanism for documenting quality issues with suppliers and requiring them to investigate, identify root causes, and implement corrective and preventive actions. SCARs track the full lifecycle from issue identification through supplier response, effectiveness verification, and closure.

Create a SCAR

1. On the left sidebar, select SCARs.
2. Select New SCAR.
3. From the Supplier dropdown, select the supplier associated with the issue.
4. Enter a Title (minimum 5 characters) summarizing the issue.
5. Enter a Description (minimum 10 characters) including the impact and any immediate actions taken.
6. From the Source dropdown, select the source that triggered this SCAR.
7. Optionally, enter a Source Reference (for example, AUD-2026-001 or NC-2026-005).
8. In the Response Due field, enter the number of days from today for the supplier to respond (1 to 90 days, default is 14).
9. Optionally, in the Affected Products field, enter one product per line in the format: product name, lot number, quantity.
10. Select Create SCAR.

Tip

When linking a SCAR to an audit finding or complaint, include the reference number in the Source Reference field for traceability.

Filter and find SCARs

1. On the left sidebar, select SCARs.
2. To search by SCAR number or title, enter text in the Search SCARs field.
3. To filter by lifecycle status, select a value from the All Statuses dropdown.
4. To filter by originating source, select a value from the All Sources dropdown.
5. To open a SCAR, select its row in the table or select View in the Actions column.

Record a supplier response

1. On the left sidebar, select SCARs.
2. Select the SCAR you want to update.
3. In the Supplier Response section, select Record Response. If a response already exists, the button reads Update Response.
4. Enter the Root Cause Analysis (required).
5. Enter the Corrective Action (required).
6. Optionally, enter a Preventive Action.
7. Select Save Response.

Record an effectiveness check

1. On the left sidebar, select SCARs.
2. Select the SCAR you want to verify.
3. In the Effectiveness Check section, select Record Check.
4. Check or uncheck the Effectiveness verified checkbox (checked = effective, unchecked = not effective).
5. Enter Notes documenting the verification evidence and findings (required).
6. Select Save.

The effectiveness result displays as “Effective” (green) or “Not Effective” (red) after recording.

Close a SCAR

1. On the left sidebar, select SCARs.
2. Select the SCAR you want to close.
3. At the bottom of the detail page, select Close SCAR.
4. Enter Closure Notes summarizing the outcome and justification for closing (required).
5. Select Confirm Close.

Caution

Ensure the supplier response has been reviewed and any required effectiveness checks are complete before closing a SCAR. Closure notes should provide sufficient justification for auditors.

View the associated supplier

1. On the left sidebar, select SCARs.
2. Select the SCAR you want to review.
3. In the header area, select View Supplier to navigate to the associated supplier’s profile.

Access supplier settings

1. On the left sidebar, select SCARs.
2. Select Settings to open supplier settings in the Admin panel.

SCAR statuses

Status	Description
Open	SCAR has been created and issued to the supplier
Pending Response	Awaiting the supplier’s root cause analysis and corrective action plan
Under Review	Supplier response received, under internal review
Closed	SCAR has been resolved and closed
Overdue	Response due date has passed without resolution

SCAR sources

Source	Description
Customer Complaint	Issue identified through a customer complaint
Audit Finding	Nonconformance found during a supplier audit
Incoming Inspection	Issue detected during incoming material inspection
Trend Analysis	Pattern identified through trend analysis of supplier performance data

Dashboard statistics

The SCAR list page displays three summary statistics at the top:

Metric	Description
Total SCARs	Total count of all SCAR records
Open	SCARs that have not been closed
Overdue	SCARs past their response due date